Get Help Frequently Asked Questions
Quick reminder
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Buy new, authentic sneakers
Each product is meticulously inspected under a strict authentication process.
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Receive them with express delivery or opt for click & collect
European delivery in 24-48h.
72h for international deliveries.
In-store pickup within 2 hours.
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Your sneakers are in stock
All the products you find on our website with a blue dot are stored in our warehouses or stores, guaranteeing fast shipping.
Quick answer
Are your products new and authentic ?
Our inventory is guaranteed to be new and authentic.
All the products we sell come directly from our reliable and trustworthy suppliers, with whom we have been working with for years. Upon arrival at our facilities, each product is inspected to ensure its authenticity.
Are your products in stock ?
All products marked “In stock and ready to be shipped within 24/48h” are in stock and ready to be dispatched from our warehouses and/or stores. All products marked “Delivery within 5 to 12 working days” are sourced from our network of partner retailers according to orders.
Which shipping methods are you using ?
We deliver nationwide with Chronopost and internationally with La Poste and UPS.
When will I receive my order ?
Orders with products in stock are dispatched within 24 to 48 hours, with 24/48h delivery in Europe and 72h internationally. If your product is sourced within 5 to 12 working days, it will be shipped as soon as it has been authenticated by us.
Business days only.
How do I track my order ?
As soon as we ship your order, you will automatically receive a tracking number by email so you can follow your package in real time. If you did not receive anything within the usual delay you can email us at contact@thelaststep.fr or contact us on our social medias.
How do the products fit ?
Depending on the brand or the product model sizes can be different. Make sure to check the size chart coresponding to the desired product, available on the product page. If you have any doubt concerning the size, you can email us at contact@thelaststep.fr or message us on our social medias.
Which payment methods are available ?
We accept all types of credit and debit cards. We also accept Paypal.
Can I return my order ?
You can return your order within 14 days of receiving it. All returns from France are free of charge.
Please note that we reserve the right to refuse a returned product if it is not returned to us in the same condition in which it was sent to you, if it is worn, soiled or damaged.
If your return is accepted the refund will be made automatically via the payment method used when you placed your order within a maximum of 7 business days.
Please refer to the return policy page to know the complete return procedure.
What are the shipping prices ?
Here are the shipping prices according to the following countries:
10€ : France / Monaco / Germany / Belgium / Denmark / Spain / Italy / Ireland / Netherlands / United Kingdom; Free shipping for orders over 250€ in France and 300€ for the above European countries.
20€ : Finland / Sweden / Greece / United States ; Free shipping for orders over 600€.
25€ : Poland/ Canada ; Free shipping for orders over 600€.
30€ : Israel ; Free shipping for orders over 700€.
35€ : Switzerland / Cyprus ; Free shipping for orders over 850€.
How to contact you ?
You can contact us through our contact form, email us at contact@thelaststep.fr or via our social medias.
